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Frequently Asked Questions
Q: Does Printopia work with OS X 10.8 Mountain Lion?
A: Yes, it works.
Q: What are Printopia's system requirements?
A: You'll need Mac OS X 10.5 or newer on your Mac. Your iPhone, iPad or iPod Touch will need iOS 4.2 or newer including iOS 6 and must be AirPrint capable. (Older devices such as the original iPhone, iPhone 3G and 1st and 2nd generation iPod Touch do not support AirPrint.)
Q: Anything else?
A: Your Mac and iOS device need to be on the same Wifi network in order to see each other. The Wifi network must be compatible with Bonjour.
Q: What if I don't have iOS 4.2 or newer? How do I update my iOS?
A: Connect your device to your Mac, open iTunes and choose "Check for Update" from the device's Summary screen. iTunes will walk you through the process of downloading and installing the latest available iOS.
Q: Do I have to install anything on my iPhone or iPad?
A: No. The Printopia software runs only on your Mac.
Q: What is AirPrint?
A: Apple introduced AirPrint in iOS 4.2 as a standard printing mechanism for iOS devices. AirPrint only allows for printing to certain compatible printers. If your printer is not showing up, try our Printopia software.
Q: What's the difference between Printopia and Printopia Pro?
A: Printopia runs as a Preference Pane on a personal Mac, and is designed to serve a home or other small network. It also provides features such as Send to Mac virtual printing. Printopia Pro is designed for use on a Mac server, and provides mobile printing services for a large group of people, along with manageability, enterprise integration and large network support. There's a comparison chart here on the Printopia Pro page.
Q: What printers will work with Printopia?
A: Any printer that you can print to with your Mac will also be shared to your iOS devices. This includes printers connected to your Mac via USB, printers connected to a wireless router, AirPort, Time Capsule, and even network printers. Your Mac must be turned on in order for Printopia to function.
Q: Ok, I've upgraded to the latest iOS. Now how do I print something?
A: Apps on your device now have a print option somewhere. For example, in Mail press the "action arrow" button and you will now see a "Print" option listed along with "Reply" and "Forward". In Safari, the action button will also provide a Print option. If you don't see these Print buttons, you may not have a compatible device. The original iPhone 2G, iPhone 3G and 1st and 2nd generation iPod Touch devices do not have AirPrint capabilities.
For more details on AirPrint, check out Apple's AirPrint support page.
Q: What apps support AirPrint?
A: Apple's Mail, Safari and Photos app have AirPrint support, as do the iWork apps Pages, Numbers and Keynote.
Third-party apps are getting AirPrint support gradually as app developers add it in as a feature. To find out for sure, contact the specific app developer or look to see if it's mentioned in the app's product description.
Q: Why can't I get Printopia to install on my iPad/iPhone?
A: Printopia is a Mac app. It will not install on an iPad or iPhone. Install it on your Mac.
Q: How come I can't find a print button in the iWork apps (Pages, Numbers and Keynote)?
A: Ensure that you've updated to the latest version of the iWorks apps. You can do this using the App Store's "Updates" screen. Once you have updated, tap the wrench icon to find the Print button.
Q: I am printing but nothing's happening. What should I try?
A: Before contacting customer support, try the steps outlined here in our troubleshooting section.
Q: My printer shows as "Offline" in Printopia's preferences but it's not really offline. What's going on?
A: This was a known issue in an older version of Printopia. Check to make sure you have the latest version, which is v2.1.9. To check your Printopia version, look for the version number in the preference pane, below the Printopia logo. Registered users can click "Check For Updates" to obtain the latest version. Demo users can download here.
Q: The Dropbox feature is not showing up. Am I doing something wrong?
A: Be sure that you have the latest release version of Printopia and that Dropbox is installed. Note that Printopia may not detect the latest "forum" or "experimental" version of Dropbox. To work around this, you can add the Dropbox virtual printer manually. Click on the + button in Printopia's settings and choose to create a new "Save to Folder on Mac" printer. When prompted to choose a location, simply choose your Dropbox folder.
Q: How do I add a new printer?
A: Add printers to your Mac as you normally would, using the "Print & Fax" System Preferences. Once the printer has been added, it will also show up in Printopia.
Q: I have Printopia installed on Mac OS X Server, and it's not working properly. Anything I should know about running Printopia on Mac OS X 10.6 Server?
A: Yes, there's an issue with OS X Server's firewall and IPv6. We've prepared a tech note on the subject including workarounds.
Q: Will Printopia work with all user accounts on my Mac?
A: Printopia installs into the currently running user account. If you need it to work with another account, you'll just need to install Printopia while logged into that account.
Q: Can I select a page range to be printed?
A: AirPrint will only offer page range selection for certain file types, for example pre-paginated PDF files. It won't be available for emails and web pages. If it's available, you'll see a page range selector on the printing options screen on the device.
Q: Does Printopia modify my Mac's system?
A: No. Printopia is very safe and does not make any modifications to system files.
Q: Does Printopia require my Mac to be on?
A: Since Printopia runs on your Mac to share printers to iOS devices, the Mac must be on and logged in for Printopia to function. You may be able to take advantage of Apple's "Wake on Demand" feature if your Mac and your base station meet certain specific requirements. See Apple's Wake on Demand support page for more details on this.
Q: What if my home or office printer is password protected? Will it work with Printopia? Will anyone be able to access it?
A: If a printer is password protected, Printopia will require a password to be entered on the iPhone/iPad. Credentials will be securely transmitted to the printer. Printopia uses SSLv3 encryption to keep your passwords secure. Printopia does not bypass your network's security.
Q: The printers are not showing up on my iPhone/iPad. What should I check?
A: Ensure that your iOS device and your Mac are connected to the same wireless router. Also note that some routers or subnet configurations may not work with Bonjour. For example, hotspots at hotels or institutional networks may not be Bonjour compatible. To test it out, check to see if other Bonjour services work. For example, can you use Apple's iPhone "Remote" app to control your Mac's iTunes?
Q: Nothing is printing. Help, what should I check?
A: There may be a print job stuck in your device's Print Center. To check on this, double-press the device's home button and look for the Printer Center icon in the list of open apps. It will only show up if there's a pending print job.
Q: How do the Printopia demo and full version differ?
A: The demo version of Printopia will function for seven days before expiring. Other than that, the demo is exactly the same as the full version.
Q: Will AirPrint/Printopia work on a 3G network?
A: No. AirPrint requires a Wi-Fi network. Your Mac and iOS device must be on the same network in order to communicate.
Q: No Windows version?
A: No Windows version.
Q: Can I configure the shared printer settings (such as paper size, paper tray, and color attributes?)
A: Yes. To access printer properites, double-click the printer on the Printopia Preferences screen.
From there you can configure all printer attributes, and Printopia will use those settings when printing from your mobile device.
Q: Can I configure the same printer in more than one way? (For example, Draft quality vs. Best quality.)
A: Yes. To do this, use the "Print & Fax" Preferences to add another version of your printer. Name the printer appropriately using the "Options & Supplies" button. For example, you could name the printer "Inkjet (Draft)", and then configure that printer to use draft mode in the Printopia "Printer Properties" screen.
Q: How do I remove Printopia from my Mac?
A: To uninstall, open the System Preferences "Show All" screen, and then right-click (or control-click) on the Printopia icon. You'll see a menu option to remove Printopia.
For answers to questions not listed here, feel free to contact support.
System Requirements:
Mac OS X 10.5 or newer
iPhone, iPad or iPod Touch
Running iOS 4.2 or newer
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