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General FAQ

Frequently asked questions about the company, website, shopping cart, and customer support.

My email address has changed. What should I do?

No problem. Send us an email address change request. Remember to include your old and new email address. If you're not sure about your old email address, then be sure to include your full name so we can look up your order.

If I previously purchased a product, do I have to pay again to get the latest version?

Upgrades for our software products are always free for registered users and current subscribers. You'll receive notifications of new versions via a built-in auto-update mechanism within the software.

I'm having a problem that's not covered in the product's FAQ or webpage. What should I do?

Use the contact form to reach our support team. Your request will be answered by email as soon as possible, often very quickly. Make sure to include as much detail as possible about the problem and include any error messages you might have received. If you did not purchase directly from the Ecamm website, then be sure to include information about the purchase.

What payment options are available?

Order using a major credit card, PayPal or Apple Pay.

How will I receive the product?

Purchased software is available via download only.

I'm having trouble with the demo version. Will the full version work better?

Unless otherwise specified, our demo/trial versions are identical in functionality to the full versions.

I want to remove one of your Mac programs from my computer. How do I do this?

For applications, drag the program to the trash. For plugin-style products, run the installer and click "Uninstall". If you don't have the installer any more, you can download it from the product download page.

What is your return/refund policy for software?

Your satisfaction is guaranteed. If you are not satisfied for any reason, contact us within 14 days of your purchase to let us know. For software licenses, we'll issue a full refund to the credit card or PayPal account used for the purchase. For subscriptions, you can cancel at any time, and our subscription refund policy applies.

How do Ecamm software licenses work?

Licenses are registered to a single user and cannot be shared with other users. Only one purchase is required for each user and can be installed on all Macs.

If a friend, family member or colleague wants to use the license, they need to purchase their own license from our website.

Where's Printopia support?

Printopia has a new home with our friends at Decisive Tactics. Go here for all Printopia support and inquiries.

How many Macs can I install my software on?

All software licenses are registered to a single user. License owners can install their license(s) on all of their Macs, for their own use.



General Support Documents

Support documents about the company, website, shopping cart, and customer support.