Q: Does PhoneView work with iOS 6?

A: Yes. Be sure you're using the latest version of PhoneView, which is v2.9.1.


Q: Does PhoneView work with OS X 10.8 Mountain Lion?

A: Yes. Be sure that you've updated to the latest version of PhoneView, which is v2.9.1.


Q: Does PhoneView work with iPad and iPod Touch?

A: Yes. Be sure you're using the latest version of PhoneView.


Q: How can I download an upgrade or recover my registration instructions?

A: Choose "Check for Updates" from the PhoneView menu to check for and download any new version.

Alternatively, the latest version can always be downloaded using the link provided when you purchased. Registrations are managed by email address. If you know the email address you used when purchasing, use the recover registration information page to recover registration information.


Q: What happened to iPhoneDrive and MegaPhone?

A: It is now called PhoneView. Previous iPhoneDrive and MegaPhone customers are now PhoneView customers and should upgrade to PhoneView.


Q: Can I access my synced iTunes music and iPhone camera photos with PhoneView?

A: Yes, PhoneView can access this data in read-only fashion. This data must be managed via iTunes.


Q: Does PhoneView require jailbreak? Does it modify the phone software?

A: No.


Q: Once I copy files to the iPhone using PhoneView's "Disk" mode, can I view/access the files through the phone?

A: There's no way to access these files on the iPhone. We recommend using an App Store app such as Air Sharing and then using PhoneView's "Apps" mode to add files.


Q: I'm getting a message "PhoneView would like access to your contacts." What's that all about?

A: Apple added additional privacy measures to OS X 10.8 (Mountain Lion). Any app that accesses the Mac's Address Book database will trigger this inquiry the first time it runs. In the case of PhoneView, your contacts will be used to display contact names along with your messages, voicemails and recent calls. Contact data will not be transmitted or shared.


Q: When PhoneView asked me about accessing contacts, I clicked No. I've had a change of heart. How can I change my selection?

A: Privacy settings can be changes in the Security section of System Preferences.


Q: Is PhoneView available in Apple's Mac App Store?

A: No. It is available exclusively from Ecamm Network. Apple does not permit applications available in the Mac App Store to access data stored on an iPhone.


Q: Can PhoneView be used to put saved SMS messages back onto an iPhone?

A: No. PhoneView can access and save SMS messages, but it cannot restore them back to an iPhone.


Q: Can I use this with Macs other than the Mac with which the iPhone is set to synchronize?

A: Yes, PhoneView will recognize your iPhone on any Mac that has PhoneView installed and meets the system requirements.


Q: Does PhoneView change system files or do anything that would void the iPhone's warranty?

A: No, PhoneView will store your files in the media section of the iPhone's disk, and will not change the iPhone system.


Q: How come I don't see my voicemails listed in PhoneView?

A: PhoneView's Voicemail mode requires Visual Voicemail, which will allow you to see your voicemail messages listed on the phone's screen rather than having to dial into a special number. If you don't have this feature, it's either not set up or not available from your cellular provider. If you're not sure if you have this feature available, contact your cellular provider for more info.


Q: Can I combine/merge archives from two devices?

A: Yes. Choose Archive->Manage Archives from the File menu at the top of the screen. You'll see all devices listed. Drag the old device into the new device. All archived voicemails, messages and call log items will be copied to the destinatin device. Duplicates will be removed automatically.


Q: PhoneView's using an unfamiliar icon for sent messages in Messages mode. Where's this icon coming from?

A: When an iPhone is connected, PhoneView will get this image from the entry in the iPhone's Contact database containing your iPhone's phone number. If it can't find a corresponding entry in the iPhone's contact list, or if the entry has no photo, it will do the same search in your Mac's Address Book. If there's no phone connected, or if it doesn't find a corresponding photo in your Mac's Address Book, PhoneView will use the photo from your Mac Address Book's "Me" address card. This can be set by selecting an address card and choosing "Make This My Card".


Q: Does the iPhone have disk mode?

A: No. That is why we created PhoneView.


Q: How can I transfer my PhoneView archives to a different Mac?

A: You'll just need to transfer the folder located at:

(your home directory)/Library/Application Support/PhoneView

In OS X 10.7 and newer, the Library folder is hidden. To open it, choose "Go To Folder..." from the Finder's "Go" menu, and enter:

~/Library

and press return.


Q: Can I install PhoneView on multiple Macs or do I need multiple licenses?

A: You can install PhoneView on all of your Macs without the need to purchase multiple licenses.


Q: Is there a Windows version of PhoneView?

A: At this time, PhoneView is Mac-only. We recommend TouchCopy for Windows users.


Q: How do I uninstall PhoneView?

A: To uninstall PhoneView, simply drag the PhoneView icon to the Trash icon on your dock. To delete any archived data, trash the folder located at:

(your home directory)/Library/Application Support/PhoneView

In OS X Lion, the Library folder is hidden. To open it, choose "Go To Folder..." from the Finder's "Go" menu, and enter:

~/Library

and press return.


Q: Does PhoneView disk mode support symbolic links?

A: No, PhoneView currently will not preserve symlinks. This will corrupt certain files such as applications containing frameworks when copied to the iPhone. To work around this, you can make a ZIP of the file before copying it to the phone.


For answers to questions not listed here, feel free to contact support.