Q: What are PadSync's system requirements?

A: PadSync requires an iPad, iPhone or iPod Touch running iOS 4 or newer and a Mac with Snow Leopard or Lion and the latest version of iTunes.


Q: Does PadSync work with OS X Lion? iOS 5 beta?

A: Yes.


Q: What apps will PadSync work with? What's iTunes File Sharing?

A: PadSync will sync apps that are compatible with iTunes File Sharing. We list a few here. Read more about iTunes File Sharing here on Apple's support page.


Q: Are iPhones and iPods supported too?

A: PadSync also works with iPhones and iPods running iOS 4. However, many iPhone apps do not yet support iTunes File Sharing.


Q: How can I download an upgrade or recover my registration instructions?

A: Registrations are managed by email address. If you know the email address you used when purchasing, use the recover registration information page to recover registration information.


Q: I don't see my up-to-date iWork files in PadSync. What's going on?

Although PadSync will copy files automatically, it's still necessary to uses the import/export function in iWork apps to bring the changed file in and out of the app. (We haven't figured out a way around this yet.)

To bring Mac changes over to the iPad, first delete the current iPad version from your "My Documents" list if necessary, and then import the updated version using the iPad's "Import Documents" screen.

Once changes are made on the iPad, export and then replace if prompted.


Q: Does PadSync require jailbreak? Does it modify the phone software?

A: No.


Q: Does PadSync change system files or do anything that would void the devices warranty?

A: No.


Q: Can I install PadSync on multiple Macs or do I need multiple licenses?

A: You can install PadSync on all of your Macs without the need to purchase multiple licenses.


Q: Is there a Windows version of PadSync?

A: PadSync is Mac-only.


Q: Where does PadSync keep files on my Mac?

A: Files are stored in folders at Library/Application Support/PadSync.

In OS X Lion, the Library folder is hidden. To open it, choose "Go To Folder..." from the Finder's "Go" menu, and enter:

~/Library

and press return.


Q: How do I uninstall PadSync?

A: To uninstall PadSync, simply drag the PadSync app to the Trash icon on your dock. You may also wish to trash the folder at Library/Application Support/PadSync.

In OS X Lion, the Library folder is hidden. To open it, choose "Go To Folder..." from the Finder's "Go" menu, and enter:

~/Library

and press return.


For answers to questions not listed here, feel free to contact support.