Q: Is iGlasses compatible with OS X Lion?

A: Yes. Ensure that you have the latest version of iGlasses, which is v3.1.


Q: Is iGlasses compatible with FaceTime?

A: Yes. Ensure that you have the latest version of iGlasses, which is v3.1.


Q: If I previously purchased iGlasses, do I have to pay again to get the latest version?

A: No. Upgrades for our products are always free for registered users!


Q: Really, even if I purchased it way back in 2004?

A: Yeah!


Q: iGlasses 3 looks completely different than older versions. What's going on?

A: iGlasses has been redesigned and re-written from the ground up to provide better features, compatibility and performance. Missing something from iGlasses 2? Drop us a message.


Q: I bought iGlasses but now I've lost my registration information. How can I download a full version?

A: Use this form, and we'll email your registration information to you.


Q: Is iGlasses compatible with Mac OS X v10.5 (Leopard)?

A: No, iGlasses 3 and newer requires 10.6 or newer, including OS X Lion.


Q: Do you offer volume discounts for iGlasses?

A: Yes, please refer to the volume-pricing schedule. Discounts will be reflected in your shopping cart automatically.


Q: How do I uninstall iGlasses?

A: To uninstall iGlasses, run the "Install iGlasses" program included in the zip file. Click "Uninstall".


Q: What programs does iGlasses work with?

A: Since iGlasses shows up as a camera, it will work with any Mac app that allows you to select which camera you would like to use. iGlasses will not work with PowerPC apps running in Rosetta compatibility mode.


Q: I've installed iGlasses and now I can't find the iGlasses window. Where did it go?

A: iGlasses will show up automatically when the program you're using starts the camera. First, make sure iGlasses is picked as your camera choice, and that video is active. If you still don't see it, maybe you've minimized iGlasses. Look for a tiny iGlasses camera icon in the menubar at the top of the screen. Click it to reveal iGlasses.


Q: I have two cameras. How can I use the other camera with iGlasses?

A: Choose "Select Camera" from the settings menu in the top-right corner of the iGlasses window.


Q: Why isn't iGlasses showing up as a camera choice in Safari/Firefox/Yahoo?

A: After installing iGlasses, it will be necessary to quit and re-open any app that uses video before you'll see the iGlasses option in that app.


Q: Why isn't iGlasses showing up as an option in Google Chat?

A: Ensure that you have the latest version of Google's chat software installed. Then quit and re-open the browser app.


For answers to questions not listed here, feel free to contact support.