Frequently Asked Questions
Q: What do I get when I purchase the iCubie USB Webcam?
A: You will receive the iCubie USB Webcam, 3 foot USB cable and metal mounting bracket.
Q: How will the webcam be delivered to me?
A: Your webcam will be shipped from California using the shipping method chosen on our shopping cart page. If you require an alternate shipping method, just contact our sales department and include your shipping destination.
Bundled software will be made available via electronic download immediately after purchasing. No software CD is shipped with the iCubie USB Webcam.
Q: Why isn't my country listed on the shopping cart?
A: The shopping cart displays countries based on the available shipping destinations for UPS and the US Postal Service. Please contact our sales department to arrange for shipping to other locations.
Q: What are the system requirements for iCubie webcam?
A: Please visit our system requirements page.
Q: How can I get the iCubie (and other third party cameras) to show up in iMovie 11's capture window?
A: Quit iMovie. Open the Terminal app, which is in Applications/Utilities. Copy and paste this line into the Terminal window and press return:
defaults write com.apple.iMovieApp allowUnsupportedWebcams -bool YES
Re-open iMovie, and you should now see the iCubie listed.
Q: Do I need to install any special software to use iCubie?
A: Although no driver installation is necessary, Mac users should install the included iCubie Plugin software. The iCubie Plugin provides enhanced compatibility with Apple's iChat and iMovie as well as enhanced integration for Macs with a built-in iSight.
Q: What does iCubie Plugin do?
A: iCubie Plugin is a Mac plugin which enables the iCubie Webcam to be recognized by older version of iChat and all versions of iMovie. It also enhances integration for Macs with a built-in iSight. iCubie Plugin is available as a free download.
Q: What Mac applications can be used with the iCubie USB Webcam?
A: Any QuickTime compatible video program should be compatible with iCubie webcam.
Q: Can I video chat with Windows AIM users?
A: Yes. iChat will allow you to video chat with Windows AIM users. For best results, ensure that the latest version of Windows AIM is being used.
Q: How do I know if my Mac has Hi-Speed USB 2.0?
A: Please see our system requirements page for a list of Macs that have High-Speed USB 2.0. In general, Macs that were introduced after June 2003 are equipped with Hi-Speed USB 2.0. To check your system, choose "About This Mac" from the Apple menu, and click on "More Info". Choose "USB" from the "Hardware" section of System Profiler. If your Mac has USB 2.0, you should see an entry for "USB High-Speed Bus" in the "USB Device Tree" list.
Q: Why doesn't the iCubie webcam require a device driver to be installed prior to use?
A: Just like a USB mouse, keyboard or thumb drive, iCubie will be recognized by your Mac or Windows PC without installing any driver software. This is because support is already built into Mac OS X 10.4.3 or higher and Windows XP SP2 or higher, including Windows Vista and Windows 7.
Q: Does the iCubie include a built-in microphone?
A: There is no microphone included with the iCubie USB Webcam. For Macs with no internal microphone, such as the Mac Mini, a USB microphone is recommended for optimal sound quality.
Q: What is the return policy for the iCubie USB webcam?
A: Please click here to view our return policy.
If your question is not addressed here, contact our support team.
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© 2012 Ecamm Network, LLC. Mac, Leopard, Snow Leopard, Lion, iChat, iPad, iPhone, iPod Touch, QuickTime, Mac OS X, iOS, AirPrint, FaceTime, iBooks, MacBook and MacBook Pro are trademarks of Apple Inc. Skype is a trademark of Skype Limited.
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