Frequently Asked Questions
Q: Does Call Recorder work with Skype 6.11?
A: Yes. Ensure that you have the latest version of Call Recorder installed, which is v2.5.4.
Q: Does Call Recorder work with OS X 10.9 Mavericks?
A: Yes, Call Recorder is compatible. Please be sure you have the latest version of Call Recorder installed, which is v2.5.4.
Q: I read somewhere that Skype is making changes to their developer API. Will this affect Call Recorder?
A: We've got you covered. Call Recorder will continue to work as usual.
Q: Do you offer volume discounts for Call Recorder?
A: Yes, please refer to the volume-pricing schedule. Discounts will be reflected in
your shopping cart automatically.
Q: Will Call Recorder also record iChat? What about FaceTime or Yahoo Messenger?
Q: What format are the files generated by Call Recorder? What can I do
A: Call Recorder creates a QuickTime movie file containing
two audio tracks (one for each side of the call) and one video track. These
files can be played in QuickTime Player. See below for some easy ways
to convert the files to other formats.
Q: How do I convert my calls to MP3 files?
A: A program called Convert To
MP3 is included with Call Recorder. This conversion tool allows you
to easily convert your QuickTime files into MP3 files. To
use, drag a recorded QuickTime file to the "Convert to MP3" icon and it
quickly creates an MP3 file from your recording.
Q: How do I convert my calls to AAC (MP4) files?
A: A program called Convert To
AAC is included with Call Recorder. This conversion tool allows you
to easily convert your QuickTime files into AAC files. To
use, drag a recorded QuickTime file to the "Convert to AAC" icon and it
quickly creates an M4A file from your recording.
Q: Skype is crashing when I open it. What's going on?
A: Skype 6.2 and newer introduced an incompatibility with a handful of third-party add-ons including our Call Recorder plug-in. Please be sure you have the latest version of Call Recorder installed, which is v2.5.4. If Skype still crashes after updating, please be aware that it could also be some other add-on or peripheral causing the problem, unrelated to Call Recorder. Feel free to contact us if you need help tracking down any issues.
Q: How do I uninstall Call Recorder?
A: To uninstall Call Recorder, run the "Install Call Recorder"
program included in the disk image. Click "Uninstall".
Q: How can I access each side of the call as individual audio tracks?
A: Call Recorder records each side of the Skype call as a separate
QuickTime movie track. These tracks can be extracted using Quicktime Player Pro, the paid upgrade to Quicktime Player available from Apple. Since you probably don't have Quicktime Player Pro, Ecamm includes a simple conversion tool called Split Movie Tracks with Call Recorder, which can be
used to extract the individual movie tracks for further editing. The
resulting files can be used with most any sound editing program. Split Movie Tracks can be found in your Applications folder in the Movie Tools folder.
Q: Will Call Recorder record video calls?
Q: Can I adjust the volume of a Skype Call?
A: Call Recorder records from the audio input and output devices (microphone and speaker) without any changes to the volume. To adjust the incoming (remote) audio volume, use "Volume" slider in the "Audio/Video" settings in Skype. (If you don't see a volume slider, make sure you have the latest version of Skype.) To adjust your own (local) volume level, use the input volume adjustments in the "Input" tab of the Mac's System Preferences Audio pref panel.
Q: Can the "demo" watermark be removed from calls made with the Call Recorder demo version?
A: No, the watermark cannot be removed from the video portion of calls made with the demo version.
Q: How come I can't open the QuickTime movies created by Call Recorder
in some audio programs?
A: The movie files created by Call Recorder contain multiple audio tracks. This can cause QuickTime problems when opening (converting) the movies in some programs. To work around this, you can use the included Split Movie Tracks or Convert To AIFF utilities to create movies with just one audio track before editing. The conversion utilities are located in your Applications/Movie Tools folder.
Q: Why don't I hear both sides of the call when I play back the recording?
A: Call Recorder records local and remote audio onto separate audio tracks within the Quicktime movie file. Some movie playback apps may not play both tracks. Ensure that you are playing the movie using Quicktime Player. Also note that the QuickLook feature in OS X 10.8 (Mountain Lion) will not play both tracks.
Q: I'm uploading a recorded video to a website and it seems like there is audio missing when it plays back on the web. What's going on?
A: The movie files created by Call Recorder contain two audio tracks. Some websites such as Facebook and YouTube may not notice the second audio track, resulting in missing audio. Before uploading, convert the movie using the provided Convert for Internet utility, which is located in your Applications/Movie Tools folder.
Q: What's the best way to import Call Recorder videos into Final Cut Pro/Express?
A: Before importing into Final Cut, we recommend first converting the movies to DV using Apple's Compressor applicaton. This will work around some conversion issues in Final Cut Pro.
Q: Is there an iPhone or iPad compatible version of Call Recorder?
A: No, Call Recorder is only compatible with Macs.
Q: Will Call Recorder record high definition (HD) video calls?
A: Yes. Ensure that you have the latest version of Call Recorder installed, which is v2.5.4. Then select the desired frame size in Call Recorder's settings screen.
Q: Will Call Recorder work with Skype for iPhone/iPad?
A: Call Recorder is only compatible with Macs. It will record calls to any device, including calls to Skype for iPhone. However, it can only be installed on a Mac.
Q: Can Call Recorder be used to just record a solo video without placing a Skype call?
A: No, Call Recorder requires an active Skype call to record a movie. To record yourself, we recommend using Quicktime Player. Choose "New Movie Recording" from the File menu.
Q: Is there a Windows version available?
A: Check out Call Burner, MX Skype Recorder or Pamela for Windows-based Skype recording.
Q: Will Call Recorder work with multi-person calls?
A: Yes, Call Recorder will record all participants of a call. However, it will not create a separate audio track for each participant. Your local audio will be on Track 1, and everyone else on Track 2. Multi-person video calls require Skype 5 or newer.
Q: Can Call Recorder record my voicemails?
A: Yes, Call Recorder can record voicemails as if they are normal incoming calls.
For answers to questions not listed here, feel free to contact support.
Some images above contain simulated content.
Awards and Recognition:
Remarks About Call Recorder:
"All I have to do is push the record button."
"Skype has made long-distance calling via your computer easy and inexpensive, and Call Recorder 2.0 makes it a cinch to record a Skype chat for inserting into your next podcast: it's literally as simple as clicking on a button."
"I just wanted to thank you for the Call Recorder. My parents and I spend a large portion of the year an ocean apart - the ability to record our conversations, especially with video, has been a real treasure."
-Call Recorder Customer
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The Bluetooth word mark and logo are registered trademarks owned by Bluetooth SIG, Inc. and any use of such marks by Ecamm Network is under license.