v2.3.4 for Mac
OS X
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Call Recorder
record your Mac Skype calls
Frequently Asked Questions
Q: Is there a discount available if I want to purchase more than one of your chat-related products?
A: We offer a few specially priced software bundles here.
Q: Do you offer volume discounts for Call Recorder?
A: Yes, please refer to the volume-pricing schedule. Discounts will be reflected in
your shopping cart automatically.
Q: How do I uninstall Call Recorder?
A: To uninstall Call Recorder, run the "Install Call Recorder"
program included in the disk image. Click "Uninstall".
Q: Will Call Recorder also record iChat?
A: For iChat recording, you'll need Conference Recorder, which is a different product.
Q: What format are the files generated by Call Recorder? What can I do
with them?
A: Call Recorder creates a QuickTime movie file containing
two audio tracks (one for each side of the call) and one video track. These
files can be played in QuickTime Player. See below for some easy ways
to convert the files to other formats.
Q: How do I convert my calls to MP3 files?
A: A program called Convert To
MP3 is included with Call Recorder. This conversion tool allows you
to easily convert your QuickTime files into MP3 files. To
use, drag a recorded QuickTime file to the "Convert to MP3" icon and it
quickly creates an MP3 file from your recording.
Q: How do I convert my calls to AAC (MP4) files?
A: A program called Convert To
AAC is included with Call Recorder. This conversion tool allows you
to easily convert your QuickTime files into AAC files. To
use, drag a recorded QuickTime file to the "Convert to AAC" icon and it
quickly creates an M4A file from your recording.
Q: Is Call Recorder compatible with Mac OS X v10.5 (Leopard)?
A: Yes, it is compatible.
Q: How can I access each side of the call as individual audio tracks?
A: Call Recorder records each side of the Skype call as a separate
QuickTime movie track. Ecamm includes a simple conversion tool called Split Movie Tracks with Call Recorder, which can be
used to extract the individual movie tracks for further editing. The
resulting files can be used with most any sound editing program.
Q: Will Call Recorder record video calls?
A: Yes. Video support is in version 2.0 and higher.
Q: Can I adjust the volume of a Skype Call?
A: Call Recorder records from the audio input and output devices (microphone and speaker) without any changes to the volume. To adjust the incoming (remote) audio volume, you can use the volume slider in the Skype chat window. (If you don't see a volume slider, make sure you have the latest version of Skype.) To adjust your own (local) volume level, use the input volume adjustments in the "Input" tab of the Mac's System Preferences Audio pref panel.
Q: How come I can't open the QuickTime movies created by Call Recorder
in some audio programs?
A: The movie files are multi-track movies where each audio track may
contain a different number of audio channels. This can cause
QuickTime problems when opening (converting) the movies in some programs.
To work around this, you can use the included Split Movie Tracks or Convert To AIFF utilities to create movies with just
one audio track before editing.
Q: Is there a Windows version available?
A: Check out Call Burner, MX Skype Recorder or Pamela for Windows-based Skype recording.
Q: Will Call Recorder work with conference calls?
A: Yes, Call Recorder will record all participants of a conference call. However, it will not create a separate track for each participant. Your local audio will be on Track 1, and everybody else on Track 2.
Q: Can Call Recorder record my voicemails?
A: Yes, Call Recorder can record voicemails as if they are normal incoming calls.
For answers to questions not listed here, feel free to contact support.
Mac, Leopard, QuickTime and Mac OS X are trademarks of Apple Inc.
Skype, SkypeIn and SkypeOut are trademarks of Skype Limited.
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