This FAQ includes general questions about the company, website, shopping cart, and customer support.

Q: How can I download an upgrade or recover my registration instructions?

A: Registrations are managed by email address. If you know the email address you used when purchasing, use the recover registration information page to recover registration information.


Q: I purchased a product, but it still says I'm running a demo, or my trial has run out. What do I need to do?

A: After purchasing, you'll receive an email with instructions for downloading the full, non-demo product. Be sure to download and run that installer to replace the demo.


Q: My email address has changed. What should I do?

A: No problem. Send us an email address change request. Remember to include your old and new email address. If you're not sure about your old email address, then be sure to include your full name so we can look up your order.


Q: If I previously purchased a product, do I have to pay again to get the latest version?

A: Upgrades for our shareware products are always free for registered users. You'll receive notifications of new versions by email. If you need immediate access to the latest version, use the recover registration information page.


Q: I'm having a problem that's not covered in the product's FAQ or webpage. What should I do?

A: Use the customer support form to reach our support team. Your request will be answered by email as soon as possible, often very quickly. Make sure to include as much detail as possible about the problem and include any error messages you might have received.


Q: What payment options are available?

A: Pay using a major credit card, PayPal, US Mail, or by faxing a purchase order. Please see the "Choose A Payment Method" section of the shopping cart for further instructions. We cannot accept direct bank transfers for retail orders.


Q: How will I receive the product?

A: After purchasing, customers are given access to the Customer Center download area. Purchased software is available via download only. Status of hardware orders can be tracked from the Customer Center.


Q: I'm having trouble with the demo version. Will the full version work better?

A: Unless otherwise specified, our demo versions are identical in functionality to the full versions.


Q: I want to remove one of your Mac programs from my computer. How do I do this?

A: Uninstalling our Mac programs is easy! For applications, drag the program to the trash. For plugin-style products, run the installer and click "Uninstall". If you don't have the installer any more, you can download it from the product download page.


Q: What does Ecamm mean?

Ecamm means honest business. Since 2003 we've built our company one valued customer at a time, selling high quality software with a satisfaction guarantee.

To contact Ecamm Network, please use our contact form. Your message will be routed to the appropriate team member. We can usually write back within a business day.