Frequently Asked Questions About Our Products
For questions related to a specific product, please see the product FAQ pages available here:
General Frequently Asked Questions
This FAQ includes general questions about the company, website, shopping cart, and customer support.
Q: How can I download the full version, get an upgrade or recover my registration instructions?
A: Registrations are managed by email address. If you know the email address you used when purchasing, use the recover registration information page to get to the Customer Center and download your software. An email containing download instructions will be sent to you.
Q: I purchased a product, but it still says I'm running a demo, or my trial has run out. What do I need to do?
A: After purchasing software from our website, you'll receive an email with instructions for downloading the full, non-demo product. Be sure to download and run that installer to replace the demo.
Q: My email address has changed. What should I do?
A: No problem. Send us an email address change request. Remember to include your old and new email address. If you're not sure about your old email address, then be sure to include your full name so we can look up your order.
Q: If I previously purchased a product, do I have to pay again to get the latest version?
A: Upgrades for our shareware products are always free for registered users. You'll receive notifications of new versions by email or via a built-in auto-updater. If you need immediate access to the latest version, use the recover registration information page.
Q: I'm having a problem that's not covered in the product's FAQ or webpage. What should I do?
A: Use the customer support form to reach our support team. Your request will be answered by email as soon as possible, often very quickly. Make sure to include as much detail as possible about the problem and include any error messages you might have received. If you did not purchase directly from the Ecamm website, then be sure to include proof of purchase.
Q: What payment options are available?
A: Pay using a major credit card, PayPal, US Mail, or by faxing a purchase order. Please see the "Choose A Payment Method" section of the shopping cart for further instructions. We cannot accept direct bank transfers for retail orders.
Q: How will I receive the product?
A: After purchasing from our website, customers are given access to the Customer Center download area. Purchased software is available via download only. Status of hardware orders can be tracked from the Customer Center.
Q: I'm having trouble with the demo version. Will the full version work better?
A: Unless otherwise specified, our demo versions are identical in functionality to the full versions.
Q: I want to remove one of your Mac programs from my computer. How do I do this?
A: Uninstalling our Mac programs is easy! For applications, drag the program to the trash. For plugin-style products, run the installer and click "Uninstall". If you don't have the installer any more, you can download it from the product download page.
Q: What is your return/refund policy for software?
A: Your satisfaction is guaranteed. If you are not satisfied for any reason, contact us within 30 days of your purchase to let us know. We'll issue a full refund to the credit card or PayPal account used for the purchase.
Please note that software purchased via Apple's App Store are subject to Apple's return policy and not ours. Please contact Apple directly for any refund inquiries related to App Store purchases.
Q: What is your return/refund policy for hardware products?
If you are not satisfied with your purchase, contact us to obtain a Return Merchandise Authorization (RMA) request within 14 days of the receipt of the product. If the product is returned unopened in the original box, we will offer to exchange it or offer you a refund. The product must be returned within 14 days after the RMA has been issued. Ecamm Network will not accept returns that are not accompanied by an RMA number. Unless a product is shown to be defective, a 10% fee will be assessed on any opened products. All shipping costs are non-refundable. Except in the case of a defective product, you are responsible for paying any shipping costs associated with returning the product.
Q: What does Ecamm mean?
Ecamm means honest business. Since 2003 we've built our company one valued customer at a time, selling high quality software with a satisfaction guarantee.
Contacting Ecamm Network
To contact Ecamm Network, please use our contact form. Your message will be routed to the appropriate team member. We can usually write back within a business day.
© 2013 Ecamm Network, LLC. Mac, Leopard, Snow Leopard, Lion, Mountain Lion, iChat, iPad, iPhone, iPod Touch, QuickTime, Mac OS X, iOS, AirPrint, FaceTime, iBooks, MacBook and MacBook Pro are trademarks of Apple Inc. Skype is a trademark of Skype Limited. The Bluetooth word mark and logo are registered trademarks owned by Bluetooth SIG, Inc. and any use of such marks by Ecamm Network is under license.